CQS extended their OPTISHIFT license in order to optimally plan & schedule the shifts of additional employee groups. CQS, a leader in Customer Relations Services, provides innovative solutions to all their clients.
OPTISHIFT enables CQS to fully exploit the potential of their human resources while providing high quality services.
Loumidis stores, one of the oldest retail companies in Greece, selected OPTISHIFT in order to optimize employee planning & scheduling.
Precise shift planning & scheduling will lead to improved customer satisfaction which in turn will drive increased sales.
Through OPTISHIFT, Loumidis stores will furthermore be able to monitor productivity KPIs and make informed staffing decisions.
PRIMARY announces the updated OPTISHIFT versions and licensing options offering a completely flexible framework for defining the exact characteristics of the software. This way it is always possible to select the features that absolutely fit your company’s needs.
Starting from two standard versions, Basic & Advanced, you are further able to freely specify the provided functionality through a long list of additional features (modular architecture).
All configurations are compatible with all available hosting options: inhouse server, PRIMARY-provided server or even Cloud-based SaaS.
Furthermore, PRIMARY offers two types of licenses depending on their duration. This means that permanent and limited-time licenses are available.
When combining all available options, it is absolutely certain that you can always come up with the appropriate functionality, the installation form and the budget that suits your company.
PRIMARY announces the new version of OPTISHIFT, our integrated Workforce Planning & Scheduling Optimization software. OPTISHIFT 4.2 is a major system upgrade and offers advanced new functionality and new features that greatly contribute to overall improvement of workforce management. Preparing the Shift Schedule is now easier and faster than ever. Furthermore, the user has now more flexibility and controls more scheduling parameters in a simple way. Contact PRIMARY for the Release Notes of OPTISHIFT v4.2.
Do you want to know the future? You can now calculate it with Foresight, PRIMARY's new Forecasting & Budgeting Software. The built-in state-of-the-art mathematical forecasting engine analyses historical data and identifies trends and seasonal sales patterns. Furthermore, Foresight also takes into account non-periodical events that affect sales such as marketing campaigns, social activities or even extreme weather. Foresight also supports appropriate functionality that enable transforming sales forecasts to any kind of budget such as HR Budget, Transportation Budget, etc. Contact us for a demonstration of Foresight and find out how you can calculate the future.
PRIMARY announces the new version of our Production Planning & Scheduling platform. The new complimentary modules PPO (Production Planning Optimizer) & PSO (Production Scheduling Optimizer) incorporate an advanced Forecasting Engine as well as an upgraded Optimizer designed to prepare the optimal production schedule in a very short time. PPO & PSO minimize the time & cost required for producing goods & deliver significant increase in production throughput without the need to invest in upgrading expensive manufacturing equipment. Contact us for a demonstration of the new advanced production planning & scheduling functionality.
Among international competition, AB Vassilopoulos, an AHOLD DELHAIZE company, selected PRIMARY’s Warehouse Workforce Planning & Scheduling solution. AHOLD DELHAIZE is one of the world’s largest food retail groups, a leader in supermarkets and online shopping. With 375,000 associates and a family of 22 great local brands, AHOLD DELHAIZE serves more than 50 million customers each week in 11 countries. OPTISHIFT will enable AB Vassilopoulos to achieve optimal workforce utilization through advanced end-to-end Warehouse Workforce Management.
The new version of PRIMARY’s Workforce Planning & Scheduling Optimization software, OPTISHIFT 4.0, focuses on the overall improvement of the user experience. To this end, OPTISHIFT 4.0 is significantly faster than the previous version in all aspects. Furthermore, the user interface has been redesigned and is now even more friendly. New functionality has been added in order to further accelerate schedule preparation. OPTISHIFT 4.0 is available to all new clients as well as to all existing clients with an active maintenance / upgrade contract. Please contact PRIMARY for the release notes.
CQS, provider of customer relations management services to large Telecoms, Banking and Insurance companies, selected OPTISHIFT in order to tackle the shift scheduling challenges faced by their Call Center Agents division. CQS will use OPTISHIFT’s advanced functionality in order to create optimal shift schedules that guarantee service levels while minimizing labor cost. Furthermore, CQS will be able to monitor all workforce-related KPIs throughout their entire operations. OPTISHIFT’s Reporting & Consistency modules will also allow for improved end-to-end workforce management.
PRIMARY concluded the customization & deployment of OPTISHIFT in REGENCY Casino Thessaloniki meeting the company’s extended requirements for workforce planning & scheduling. REGENCY, with more than 1000 employees presents an extremely demanding case regarding shift scheduling which until now was approached without any expert tools. PRIMARY’s optimization technology managed to minimize the time required to prepare shift schedules and to improve these schedules in all of their aspects. OPTISHIFT was also seamlessly integrated with REGENCY’s existing information systems providing a very friendly user experience. Furthermore, emphasis has been given to REGENCY’s reporting requirements which allow the statistical monitoring of shift schedule quality.
PRIMARY deployed its state-of-the-art Workforce Planning & Scheduling solution OPTISHIFT in all IKEA stores in Greece, Cyprus & Bulgaria. Following a thorough evaluation and pilot operation under real conditions, Fourlis Group decided to install OPTISHIFT in all IKEA stores under its management. PRIMARY will deliver a significant competitive advantage to IKEA stores through organizing and optimizing shift schedules leading to rationalization of the relevant procedure, to improved customer service and to better use of human resources.
PRIMARY’s OPTISHIFT is an integrated solution for Optimal Workforce Planning & Scheduling. PRIMARY concluded the customization & deployment of OPTISHIFT in REGENCY Casino Mont Parnes meeting the company’s extended requirements for workforce planning & scheduling. REGENCY, with more than 1000 employees and with uninterrupted operations throughout the year, presents an extremely demanding case regarding staff scheduling which until now was approached without any expert tools. PRIMARY’s optimization technology managed to minimize the time required to prepare shift schedules and to improve these schedules in all of their aspects. OPTISHIFT was also seamlessly integrated with REGENCY’s existing information systems providing a very friendly user experience.
In order to boost the performance of Facility Networks (Bank Branches, ATMs, Retail Stores, etc.) PRIMARY developed FLO (Facility Location Optimization). Taking under consideration the multiple parameters involved in the process of designing and merging Facility Networks, PRIMARY offers FLO as an integrated solution complemented with advanced software which achieves maximization of the overall performance of a Facility Network while satisfying the imposed constraints. The parametric optimization model allows incorporation of the ad-hoc objectives per implementation and also respects all rules involved in the Facility Network design process.
PRIMARY concluded the design of the integrated system EMIS (Emergency Management Information System) which supports emergency response & crisis management procedures. The software solution is designed according to the requirements defined by Aviation and Maritime companies. The concept of EMIS is aligned with the fact that the system will be used under emergency circumstances that by definition are stressful and time-pressing. EMIS is user-friendly, responds quickly to user commands and is designed in such a way that accelerates emergency procedures using state-of-the-art software technology.
The collaboration agreement with MARINTEK is realized in the framework of PRIMARY’s expansion in the field of optimization solutions for the maritime industry. MARINTEK, with headquarters in Norway and subsidiaries in the U.S.A. and Brazil, has developed vessel fleet management and routing solutions that address the specific needs of maritime organizations. In this context, PRIMARY is offering software solutions for supporting strategic and tactical decisions that maximize profit resulting from the optimal management and scheduling of a vessel fleet.
In the framework of Supply Chain Optimization solutions, PRIMARY released the new version of the INVENTORY OPTIMIZER platform. The new functionality concerns adaptive demand forecasting algorithms and advanced procedures for selecting the optimum algorithm for each SKU (Stock Keeping Unit). The INVENTORY OPTIMIZER application accurately calculates Safety Stocks and optimum Re-order Points for each product / raw material. Furthermore, an advanced optimization model allows for calculating the optimum stocks and orders through the satisfaction of all involved constraints, e.g. storage capacity constraints, supplier constraints, time-windows for orders and deliveries, as well as opportunity costs. The direct impact of INVENTORY OPTIMIZER is the minimization of the resources required for procuring and maintaining stock while in parallel guaranteeing the reliability of the supply chain.
PRIMARY released a new version of OPTISHIFT, the integrated electronic system for Optimal Workforce Planning & Scheduling. The new version is enhanced with additional functionality improving the way operational requirements are defined, the preparation of the Managers’ work plan, as well as further reducing the required processing time for the optimization process. All new functionality renders OPTISHIFT more user-friendly without any compromise to the level of details and accuracy of the resulting optimized work schedules.
PRIMARY performed advertisement impact analysis on behalf of Oxygen Media for a major bank in Greece. The achieved goal was the accurate estimation of the qualitative and quantitative impact of advertisement campaigns per bank services and per advertisement means with respect to overall and focused consumer behavior. The available detailed information about the timing and volume of advertising campaigns and data about observed consumer behavior was analyzed and correlation levels were calculated between all involved parameters. This enabled the design of more efficient advertisement strategies.
PRIMARY’s Optimal Workforce Planning & Scheduling and Demand Forecasting solution OPTISHIFT has been deployed successfully in Pizza Hut. The provided decision support system meets all initially set quantitative and qualitative goals. The system supports all 45 Pizza Hut restaurants in Greece providing a very efficient tool for optimum shift scheduling of more than 900 employees. PRIMARY’s Optimum Personnel Planning solution gives Pizza Hut a very competitive advantage by significantly reducing personnel-related operational costs. Furthermore, the provided decision support system guarantees the desired level of customer service while providing convenient work-schedules for all employees.
CNP Philippopoulos relied on PRIMARY decision support systems in order to find the optimum dimensions for the new series of protective cases for mobile phones and PDAs. The objective was to maximize the percentage of the coverage of the set of devices available in the market. Following the initial data analysis of the dimensions of available devices and the modeling of the protective cases, it was decided to apply Evolutionary Algorithms in order to find the optimum dimensions. The optimization procedure converged to the dimensions that optimize the design for the protective mobile and PDA cases that went to production. PRIMARY, implementing state-of-the-art optimization methodology, guarantees that the mobile and PDA protective cases designed and produced by CNP Philippopoulos maximize the coverage of the set of the devices available in the market.